JAC Motors Responds to Recall Delay

An overdue recall has prompted a written statement from Chinese ute brand JAC Motors.

JAC was invited by CarSauce to respond to its latest video prior to publication, after CarSauce founder Matt Brand was notified by the carmaker of a missed recall for his T9 ute.

The JAC T9 Oasis was purchased after the brand refused to provide this masthead with a review vehicle.

Despite the vehicle already requiring aftersales repair at a JAC dealership for a steering issue present upon dealership delivery just days earlier, a notice was issued to have the T9 brought back in for a recall, originally issued in December 2024 – some five months earlier.

“Due to the failure of the turbo actuator module, the vehicle may inadvertently activate limp-home mode resulting in a gradual reduction of motive power whilst driving,” the original December 2024 recall reads, issued by Department of Infrastructure.

“A gradual reduction in motive power whilst driving could increase the risk of an accident, causing injury or death to the vehicle occupants and/or other road users.”

CarSauce has been told all other effected utes have been fixed under warranty and free of charge, and CarSauce's particular vehicle was missed and an outlier.

The full statement from JAC Motors can be found below.

Statement regarding JAC T9 Oasis owned by CarSauce:

The safety of JAC Motors’ customers is our highest priority, and we sincerely
apologise that the recall action (REC-0062110) was not completed on your vehicle prior to
delivery as it should have been.

This recall was launched in December 2024, at which time JAC’s Australian importer, LTS
Auto, promptly contacted the owners of all affected vehicles to have them rectified at no
charge. Vehicles in dealer stock should also have been updated before delivery to
Customers.

LTS Auto has launched an investigation into why your vehicle was not updated. The findings
will shape new procedural safeguards to prevent this [from] happening again.

Thank you for letting us know that the JAC dealer phoned you two days ago to schedule the
recall service. If we can assist further in facilitating the booking, please contact our Customer
Care team on 1-800-779-899.

The service action itself should take no more than 10-15 minutes, and can be done at any of
our 58 dealers around Australia. If you are unable to wait, please let the dealership know in
advance. Like all owners, you are entitled to a courtesy JAC T9 Ute at no cost to you while
your vehicle is being updated as detailed in the JAC All Roads Assurance Warranty
Program.