GWM to Deliver 90% of Spare Parts in 24 Hours Under New Aussie Plan

GWM has announced an ambitious overhaul of its parts supply network in Australia and New Zealand, pledging to deliver 90 per cent of spare parts within 24 hours under a new regional logistics plan.

The initiative, revealed at GWM Tech Day 2025 in Melbourne, forms part of the brand’s wider push to strengthen aftersales support and service capability across Australia and New Zealand — a key pillar of its plan to build trust and boost long-term ownership satisfaction.

According to GWM executives, the company will establish a new regional parts distribution hub in Western Australia by November 2025, followed by a New South Wales hub in 2026.

These will operate alongside a 30,000-square-metre global parts centre in Shanghai, set to launch in January 2026, designed to streamline international supply for right-hand-drive markets.

Speaking at the event, GWM international vice president Parker Shi said the investment aims to address long-standing parts delays and elevate customer experience across the dealer network.

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“We are building a system where 90 per cent of parts can be delivered within 24 hours,” he said. “It’s about ensuring every GWM owner enjoys a worry-free ownership experience every day.”

Shi also outlined plans to expand GWM’s training network, with $3 million earmarked by 2026 to support technical education and certification.

Since October 2024, the company claims to have trained “hundreds of service technicians” in Australia, alongside launching a 16-course Master Technician Program to raise repair standards across dealerships.

GWM says its new parts and training programs will significantly reduce service times, improve “first-time fix” rates, and ensure consistency across its growing lineup of vehicles, including the Tank, Haval, Ora and Cannon ranges.

The expansion underscores GWM’s broader Australian strategy, which now treats the market as a proving ground for global product and service standards.

As the brand continues its rapid growth — up 23.5 per cent year-on-year to September 2025 — a reliable parts pipeline and improved technical support could be crucial in sustaining consumer confidence against established rivals.